Landmann Reviews

I have purchased an airfryer from landmann on 17th Jan 2023 and I wish to return the item with in the14 day returns policy, but they are making it difficult, I have phoned, sent an email expressing my wishes, with in the 14 days but still do not have any reply on how to proceed.
Just a return email that due to volume of enquires which they can not deal with they will be contacting me as soon as possible.
Excuses, not good enough.
alarm bell are going of in my head, surely when you set up a business you make sure you have the appropriate procedures in order.
I did not receive an paper work in the box. About returns.
Landmanns quick at taking money from clients but very poor on customer service. And returning their money.
How difficult can it be?
Very dissapointed customer.
0 out of ten so far.

Order delivered on time. Goods were as described. Goods were super quality. I would highly recommend.

Multiple parts damaged/bent on extraction from box/packaging, this was not done by transit as all the correct protection in box was in place and no damage to outer box, this piece of equipment was damaged before /whilst packaging into box.
Extremely disappointed with outcome as it is not a cheap BBQ,
There is obviously no quality control in place.
Not a happy customer…!!!!

The bbq was delivered quickly, unfortunately there was numerous parts damaged.
I contacted customer service and spares were promised to be sent out within a few days.
A month later I had received nothing. I chased customer service and they promised spares were to be delivered by the end of the week.
Again this didn’t happen due to the depot being ‘busy’.
Attempt number 3 to get spares. I did get tracking information this time (I didn’t on any previous attempts) and spares were delivered within a few days.
I believe nothing was ever sent in the first place and I was just getting fobbed off !
Don’t order a BBQ from Landmann unless you want months of chasing.

Needed some new doors after my Landmann blew down the garden in a recent storm!! Telephone help desk were fantastic and I received the new ones within just a couple of days! Great all round support service!! Thank you!!

All I can say is, the worst service ever!
2 bbqs ordered both damaged, replacements sent with 3 delivery dates, in which I spent all day waiting and nothing!
There is more than DPD out there yiu no!!!

Initially a problem as only half of my order arrived. Andrew and Ella in the customer service team arranged replacement of the missing items and were helpful and friendly. Thank you ☺️ Very happy with my purchases and great value meat thermometers.

A really neat stainless-steel pot for marinades and sauces, to be used on the barbeque. It has internal markings displaying quantity. Comes complete with basting brush and lid. Early purchase as a Christmas present for our son. Competitive price and the service from Landmann was excellent. Great communication throughout on delivery progress and it arrived on the hour, on the day promised.

Very much a disaster grill, after 1 year my electric grill started causing my fuses to go off. And now they have closed the company and started another one so they dont need to handle all the warranty issues. Fuc*ing c*unts???

I originally ordered the wrong item (no picture to guide me) and, realising my mistake, contacted customer support.
Customer support could not have been more helpful in cancelling the wrong order and agreeing to let me know when the correct items will be in stock.
Deducted one star for the lack of picture / no stock. Excellent customer service, thank you.

T4 Grease Tray.

I waited months for a T4 grease tray to come into stock, and when they finally did, I was unable to order online; very frustrating.
Thankfully a lady called Chloe was on hand to help with my purchase and I’m now in receipt of the tray. Big thank you to Chloe. I love my LANDMANN BBQ of over 3 years.

Excellent BBQ cover received from Landmann. I found it too be of great quality and it fits brilliantly. Haven’t experienced any issues at all and wouldn’t hesitate too purchase more products in the future. Great customer service and a quick turn around with delivery. Truly a 5* worthy review.

Great quality bbq at an excellent price and very good customer service. Used it once but noticed a small leak with the gas pipe connector on the second attempt to use. Customer service responded straight away and they sent me a replacement part very quickly which works perfectly. Definitely recommend this company.

Was incorrectly sent the wrong BBQ. Contacted Landmann who were extremely efficient and courteous. The BBQ I originally ordered arrived 2 days later. Very good customer service. No messing at all. The BBQ's are excellent quality and are solid when put together.

Experience was good but I struggled to understand which cover I should get for my BBQ. No product dimensions mentioned on the website and no recommendations for which covers would fit the product. I ended up buying the BBQ and then getting a cover from Amazon with next day delivery.

If this information was available on your website you’d have had an additional sale from me, as I would’ve bought the cover from you also.